Land AccessOmbudsman

A free, fair and independent dispute resolution service

Land Access Ombudsman

The Land Access Ombudsman (LAO) officially opened its doors on 14 September 2018 to provide a free land access dispute resolution service for landholders and resource companies in Queensland.

What is the role of the Land Access Ombudsman?

The LAO investigates alleged breaches of conduct and compensation agreements (CCAs) and make good agreements (MGAs), and makes practical recommendations to resolve the dispute.
It aims to resolve disputes quickly and efficiently, with as little formality and technicality as possible.
The LAO operates independently of the Government and is not subject to direction by anyone.
It is a free service for both landholders and resource companies in Queensland that have existing CCAs or MGAs (click here for dispute resolution options during the negotiation of these agreements).
Recommendations made by the LAO are not binding and are provided to parties as information or advice only.
For more information on the LAO, download this fact sheet (PDF 240 KB) or visit
To contact the LAO:
Phone (free call): 1800 717 550
Post: PO Box 15148, City East Qld 4002